Teller - Retail

Company Name:
Trustmark National Bank
The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession. The retail banking group will act in a support role and travel to assigned branches based on the current staffing needs of branches in that region. This allows Retail Tellers a unique opportunity to experience different branch environments until a permanent position opens in a branch that they would like to be placed in. Trustmark offers a Teller Career Path program that creates promotional opportunities to include Teller II, Senior Teller, Head Teller I, Head Teller II, Teller Supervisor, etc.
Applicants selected for Teller positions will be hired into either a Teller I -Retail, Teller II - Retail, or Senior Teller-Retail job title, based on years of experience.
Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers'' additional needs and thank them as they leave.
Continually safeguard the bank''s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.
Assist in the development of new business for the bank by identifying customer needs for additional products and
through referring customers to appropriate sales staff, and by completing documentation for all referrals.
Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers'' cheques and official checks.
High school graduate or GED
Previous work experience
Six (6) months of customer service experience
Must have reliable transportation
Balancing experience preferred
Basic knowledge of math concepts and principles
Detail oriented - must be able to process transactions accurately and efficiently
Ability to work in a team environment
Excellent customer service and sales skills
Ability to meet and greet the public in a professional manner that reinforces TMK''s service standards
Ability to display professional appearance and mannerisms
Ability to recognize customer needs and make appropriate referrals
Ability to meet referral goals in a retail environment
Ability to meet minimum standards of Teller Assessment simulation
Ability to learn internal technology systems to perform work tasks
Ability to communicate effectively
Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
Date: 2014-03-12
Country: US
State: MS
City: Laurel
Postal Code: 39441
Category: Branch Banking
Job Type: Regular Full-Time

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